Mandate

The bureau is responsible for the development, improvement, management and conservation of the country’s fisheries and aquatic resources.

Service Pledge

We commit to:

F

urther provide quality administrative and technical assistance to clients and stakeholders specifically aimed at increasing resource productivity, improving resource use efficiency, and ensuring the long term sustainability of the country’s fishery and aquatic resources;

I

mprove our frontline services to meet the clientele and stakeholders’ increasing demand for fast and efficient service, transparency and accountability;

S

ubscribe to local and international best practices and conduct in all, frontline services, office processes and adopt high quality assurance standards;

H

umbly respond to inquiries swiftly, efficiently and with utmost courtesy through our Public Assistance Counter (PAC) at the Anti-Red Tape Unit (ARTU) office at Ground Floor Lobby, Fisheries Building Complex, BPI Compound, Barangay Vasra, Visayas Avenue, Quezon City from Mondays to Fridays, 8:00A.M. to 5:00P.M. and even beyond as warranted by         the circumstances and demands from the public;

E

nsure strict compliance with quality service standard in the delivery of frontline services towards creativity and innovative approaches to uplift public service;

R

eadily offer a wide range of quality frontline services which are easily accessible and affordable to the general public by giving value to every client’s comments, suggestions and complaints;

I

ndividually strive to nurture an efficient, enthusiastic and competent workforce with appropriate technologies and competencies for better service to our clientele;

E

nlighten the public with 24/7 access to the BFAR website (http://www.bfar.da.gov.ph) and;

S

implify procedures to speed up frontline transactions within the BFAR premises.

Feedback and Complaints Mechanism

How to send a feedback

a. For walk-in Clients: (in 3 easy step)

  1. Where to get the Client Satisfaction Survey Form: Guard on post/ARTU Office

b. On goods and/or projects and programs rendered outside the office:

Where to get the Client Satisfaction Survey Form: From the program/project/office implementer, usually given after the delivery of goods or the conduct of activity (livelihood assistance, technical assistance, workshops, trainings or other related field activity where stakeholders are involved).

c. Through official website and social media account

Where and How to get the Client Feedback Form thru Website: https://www.bfar.da.gov.ph/ by clicking and answering the specially designed client feedback widget.

How feedback is processed

Except for letter b hereunder, all feedbacks are collected every FRIDAY by the following offices:

Meanwhile, feedbacks which affects policies, processes or established rules, are discussed during the Quality Management System (QMS) management review or during Management Committee Meeting (ManCom)

The above-mentioned offices are required to make an annual report containing the summary of the feedbacks collected. The same will be reported during the QMS Management Review

How to file a complaint

a. For complaint involving disciplinary and non-disciplinary actions against civil service official or employee, the complaint must comply with the form required under the Revised Rules on Administrative Cases in the Civil Service (RRACCS).

How complaints are processed

a. For complaint involving disciplinary and non-disciplinary actions against civil service official or employee, the complaint will be processed in accordance with the Revised Rules on Administrative Cases in the Civil Service (RRACCS).

Contact Information of CCB, PCC, ARTA

ARTA: complaints@arta.gov.ph

1-ARTA (2782)

PCC: 8888

CCB: 0908-881-6565 (SMS)

Anti-Red Tape Unit (ARTU): 8-294-3620/7-454-8651 (HR)